At BULKMART.SHOP, we strive to provide you with a seamless shopping experience from start
to finish. We understand that circumstances may arise where you need to cancel an order or
request a refund. Please read our cancellation and refund policy carefully to understand your
options and responsibilities.
Cancellation Policy:
Cancellation Window: You may cancel your order at any time before the merchandise is
dispatched for shipment. Once the order has been dispatched, it cannot be canceled.
Cancellation Process: To cancel your order, please contact our customer service team as soon
as possible with your order details. We will make every effort to accommodate your cancellation
request if it falls within the specified cancellation window.
Refund for Canceled Orders: If you successfully cancel your order before it is dispatched, we
will issue a full refund to the original payment method used for the purchase. Please allow a
reasonable processing time for the refund to reflect in your account.
Refund Policy:
Faulty Product: In the rare event that you receive a faulty or damaged product, please contact
us immediately upon receipt of the item. We will arrange for a replacement to be sent to you at
no additional cost. Please provide photographic evidence of the fault or damage to assist us in
resolving the issue promptly.
Please note that we do not provide the refund rather we provide the replacement for cases when broken, fault, damaged or different product is received.
No Returns: We do not accept returns for reasons other than receiving a faulty product. Once an
item has been delivered, it cannot be returned for a refund or exchange unless it is deemed
defective.
Replacement Only: If you receive a defective product, we will replace it with the same item or an
equivalent product of equal value, subject to availability. We reserve the right to determine the
appropriate course of action based on the nature of the defect and product availability.
Refund Process: Refunds for canceled orders will be processed within a reasonable timeframe
and credited back to the original payment method. Refunds for faulty products that cannot be
replaced will be issued upon confirmation of the defect and may take some time to process.
Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please don’t
hesitate to contact our customer service team. We are here to assist you and ensure that your
shopping experience with us is satisfactory.
Thank you for choosing https://www.bulkmart.shop
We appreciate your understanding and cooperation in adhering to our cancellation and refund
policy.